Login Issues

If you are unable to access your account, check the following:

Common Problems

"Invalid Credentials"

• Ensure you are using the email address invited by your administrator.
• Passwords are case-sensitive.
• If you forgot your password, click "Forgot Password?" on the login screen to receive a reset link.

"Account Locked"

• After 5 failed attempts, your account is temporarily locked for 15 minutes.
• Contact your manager to manually unlock your account or wait for the timer to expire.

"Organization Not Found"

• Ensure you are logging in at the correct URL (e.g., app.staffrworks.com).